When you work with New Century Software, you work with a dedicated group of resourceful, ambitious, and helpful people who will take your project vision and make it a reality. Plus, all our clients receive direct contact with support staff, as well as access to our extensive knowledge base and web-based customer portal. Our support members come from end-user backgrounds and are determined to make your project successful. From concept to implementation you can count on us to make your project a success.

Our online support system is designed to resolve any technical issues with our pipeline GIS applications as quickly as possible.

Within this system, clients can:

  • Submit a support request
  • Track the progress on open requests
  • Communicate with our support and development teams
  • View a history of the resolutions provided on past support tickets
  • Search our knowledge base for answers to commonly asked questions

A username and password to access the system can be obtained by calling (970) 267-2019 or emailing

View our quick reference guide on what you need to know before you submit a ticket.