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Support

When you work with New Century Software, you work with a dedicated group of resourceful, ambitious, and helpful people who will take your project vision and make it a reality.

Plus, all our clients receive direct contact with support staff, as well as access to our extensive knowledge base and web-based customer portal. Our support team has 30+ years of experience with software & support, and are determined to make your project successful. From concept to implementation you can count on us to make your project a success.

Submit Ticket

Our online support system is designed to resolve any technical issues with our pipeline GIS applications as quickly as possible.

PHONE SUPPORT

Support is available by calling (970) 267-2019 weekdays from 7am–5pm MST.

Within this system, clients can:

  • Submit a support request
  • Track the progress on open requests
  • Communicate with our support and development teams
  • View a history of the resolutions provided on past support tickets
  • Search our knowledge base for answers to commonly asked questions

View our quick reference guide on what you need to know before you submit a ticket.

Need an Account?

A username and password to access our support system can be obtained by calling (970) 267-2019 or submitting the form below.

Obtain an Account

We respect your privacy. All information requests are confidential.